Shipping
We carefully prepare every Triple Grace order and want your jewelry to arrive safely and beautifully presented.
Standard U.S. shipping
Triple Grace offers standard online shipping within the 50 United States and Washington, D.C.
U.S. Shipping Rates:
- Free on orders of $200 or more
- $7.95 on orders below $200
- Estimated delivery: 3–7 business days after dispatch
Available shipping options and the final shipping cost will be shown at checkout.
Processing Time
In-stock orders are normally prepared and dispatched within 1–3 business days.
Orders placed on weekends or federal holidays will begin processing on the following business day. Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.
Delivery estimates do not include processing time.
Personalized and Made-to-Order Jewelry
Personalized, engraved, preorder, and made-to-order pieces may require additional preparation time.
The estimated processing time for these products will be displayed on the relevant product page. If your order contains both in-stock and made-to-order pieces, the entire order may ship when all items are ready.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Tracking may take up to 24 hours to update after the shipping confirmation is sent.
Alaska and Hawaii
We ship to Alaska and Hawaii using standard shipping. Deliveries to these locations may require additional transit time.
P.O. Boxes
Standard shipping to U.S. P.O. boxes may be available. Expedited delivery, if offered, may require a physical street address.
Changing or Canceling an Order
We begin preparing orders as quickly as possible. If you need to change or cancel an order, email support@triple-grace.com immediately with your order number.
We will do our best to assist you, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
Triple Grace cannot be responsible for delivery issues caused by an incomplete or incorrect address submitted during checkout.
Shipping Delays
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery.
If we are unable to dispatch your order within the stated processing period, we will contact you with an updated shipping estimate and the option to continue waiting or cancel the affected order for a full refund.
Packages Marked as Delivered
Occasionally, a carrier may mark a package as delivered shortly before it arrives. If your tracking shows that your package was delivered but you cannot locate it:
- Check around the delivery location and any secure areas.
- Ask other members of your household or nearby neighbors.
- Allow up to two business days for the package to appear.
- Contact the shipping carrier using your tracking number.
If you still cannot locate the package, email support@triple-grace.com with your order number and tracking information. We will help you review the delivery and open a carrier investigation where appropriate.
Lost, stolen, or misdelivered package claims are reviewed individually. A refund or replacement may be issued after the carrier investigation is completed.
Damaged Packages
If your order arrives damaged, contact support@triple-grace.com within five days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the jewelry
- Photographs of the packaging and shipping label
Please keep the item and all original packaging until our team has reviewed your request.
International Shipping
We can arrange worldwide shipping upon request.
To place an international order, email support@triple-grace.com with the items you would like to purchase and your complete delivery address.
International shipping is free on orders over $200. For orders below $200, we will confirm the shipping cost before completing your order.
International delivery times vary by destination and may be affected by customs processing. Customers are responsible for any applicable import duties, taxes, brokerage charges, or customs fees imposed by the destination country.
Questions?
For help with an order or delivery, contact:
Please include your order number so we can assist you promptly.