Returns and Exchanges
We hope you love your Triple Grace jewelry. If an eligible item is not right for you, you may request a return within 14 calendar days of delivery.
All returns require prior authorization and are subject to inspection and approval.
Return Eligibility
To qualify for a return, the item must:
- Be returned in its original, unworn, and unused condition
- Show no scratches, marks, damage, alterations, or signs of wear
- Have all original tags and hygiene seals attached and intact
- Include the original jewelry box, pouch, certificates, accessories, and packaging
- Be accompanied by valid proof of purchase
- Be purchased directly from the Triple Grace website
- Not be listed as a non-returnable or final-sale item
Triple Grace determines whether a returned item satisfies these requirements. Items that do not meet the requirements may be rejected and returned to the customer at the customer’s expense.
Return Timeframe
A return must be requested within 14 calendar days of the date the carrier marks the order as delivered.
If the return is approved, the package must be given to the shipping carrier within seven calendar days after the return authorization is issued.
Returns requested or shipped after these deadlines will not be accepted unless required by applicable law.
How to Request a Return
Email support@triple-grace.com with:
- Your full name
- Your order number
- The item you wish to return
- The reason for the return
- Photographs of the item and its original packaging, if requested
Do not send an item back without authorization. Unauthorized returns may be refused or returned to the sender at the sender’s expense.
Return Shipping Fee
For eligible U.S. returns, Triple Grace may provide a prepaid return label.
A flat $9.95 return-shipping fee will be deducted from the refund. This fee applies separately to each return shipment.
Original shipping charges, expedited shipping fees, international shipping fees, package-protection fees, and other delivery-related charges are nonrefundable.
Triple Grace is not responsible for returns sent without our approved label or returns lost or damaged while being shipped using a different method.
Non-Returnable Items
The following items are final sale and cannot be returned, exchanged, or refunded:
- Personalized jewelry
- Engraved or monogrammed jewelry
- Custom or specially commissioned jewelry
- Resized, altered, or made-to-order jewelry
- Items produced according to customer-supplied specifications
- Items marked “Final Sale”
- Clearance or permanently reduced merchandise
- Gift cards
- Promotional gifts or complimentary products
- Replacement products issued through a warranty claim
- Items sold with a disclosed imperfection or defect
- Individual pieces from a set or bundle
- Earrings with a removed or broken hygiene seal
- Jewelry showing signs of wear, damage, cleaning, alteration, or use
Custom and personalized items remain final sale even if the customer selected an incorrect name, date, initial, message, size, or other personalization detail.
This exclusion does not apply when Triple Grace confirms that an item was produced incorrectly or has a covered manufacturing defect.
Earrings and Hygiene Seals
Eligible earrings may be returned only when they are completely unworn and the original hygiene seal and tags remain attached and intact.
For health and hygiene reasons, earrings with a removed, opened, altered, or broken hygiene seal cannot be returned or exchanged.
Sets and Bundles
Products purchased as a set or bundle must be returned together and in full.
Individual components of a set or bundle cannot be returned separately. If any item, packaging component, promotional gift, or accessory is missing, the return may be rejected or the missing item’s value may be deducted from the refund.
Sale and Promotional Purchases
Items marked “Final Sale” cannot be returned or exchanged.
Unless specifically marked Final Sale, an item purchased using a promotional code may be eligible for return. The refund will be based on the amount actually paid after discounts.
Promotional codes and discounts are single-use and will not be reissued after a return.
If returning an item causes the original order to no longer qualify for a discount, free product, or other promotion, the refund may be adjusted accordingly. Any complimentary item must also be returned unused and in its original condition, or its stated retail value may be deducted from the refund.
Exchanges
Triple Grace does not currently offer direct exchanges.
If you would like a different item, size, or finish, you must return the eligible original item and place a new order. Product availability and pricing are not guaranteed while a return is in transit or under review.
New orders are subject to the shipping rates, promotions, prices, and availability in effect when the new order is placed.
Custom, personalized, engraved, resized, altered, made-to-order, and final-sale items cannot be exchanged.
Refunds
Approved refunds will be issued to the original payment method based on the amount actually paid for the returned item.
The following amounts will be deducted or excluded where applicable:
- The $9.95 return-shipping fee
- Original or expedited shipping charges
- International shipping charges
- Discounts attributable to returned items
- The value of missing promotional gifts, accessories, certificates, or packaging
- Any other nonrefundable charges disclosed at checkout
Applicable sales tax will be refunded as required by law. Customs duties, brokerage charges, foreign transaction fees, and taxes paid directly to third parties are not refundable by Triple Grace.
We aim to review returns within 10 business days after they arrive. Additional inspection time may be required during holidays or periods of high return volume.
After a refund is issued, your bank or payment provider may require additional time to post it to your account.
Gift Returns
Eligible gifts may be returned within the same return period when a valid order number or gift receipt is provided.
Approved gift returns will be issued as Triple Grace store credit. Cash refunds cannot be issued to a gift recipient.
Custom, personalized, engraved, made-to-order, and final-sale gifts cannot be returned or exchanged.
International Returns
International returns require prior written authorization.
The customer is responsible for all international return-shipping costs, insurance, customs charges, duties, brokerage fees, and other associated expenses. International returns must use a tracked and insured shipping service.
Original international shipping charges and charges paid to customs authorities, carriers, or other third parties are nonrefundable.
Triple Grace is not responsible for international returns that are lost, delayed, refused, abandoned, or held by customs.
Any mandatory consumer rights that apply in the customer’s country remain unaffected.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, email support@triple-grace.com within five calendar days of delivery.
Please include:
- Your order number
- A description of the issue
- Photographs of the complete item
- Close-up photographs showing the issue
- Photographs of the packaging and shipping label
Do not return the item until you receive instructions from Triple Grace.
Damage caused after delivery, normal wear, accidents, improper handling, or failure to follow our jewelry-care instructions is not considered a delivery issue. Issues reported after five days may be reviewed under our One-Year Limited Warranty instead.
Purchases From Other Retailers
Triple Grace cannot accept returns for products purchased from another retailer.
Returns and exchanges must be requested directly from the original store and are subject to that retailer’s policies.
Return Abuse
Triple Grace may refuse a return or restrict future purchases where we reasonably identify:
- Excessive or repeated returns
- Worn, altered, substituted, or damaged merchandise
- False or inconsistent claims
- Unauthorized returns
- Fraudulent activity
- Abuse of discounts, promotions, chargebacks, or the return process
These restrictions apply to the extent permitted by law.
Questions?
For return assistance, contact:
Please include your full name and order number.